Shipping and Delivery

We always strive to ensure that your package reaches you as quickly as possible. We kindly request you to provide a clear address with a valid phone number, so that we can deliver your packages within 7-10 working days in all areas of the Kingdom and within 3-5 working days in Riyadh city - Home appliances typically take 14 days for delivery.

International shipping is handled by Aramex and varies between 10-12 working days for the following countries: United Arab Emirates - Bahrain - Kuwait - Oman - Qatar - And additional fees are charged for customs duties for specific countries.

Shipping and delivery policy for large appliances

Note that some cities may not have a home delivery service and the service is only for receipt from the shipping company branch. The (Qasr Al-Awani) store is completely disclaimer of responsibility for the customer not receiving the product from the shipping company branch within the period available by law for receipt from the branch. The store does not bear the costs of reshipping the product if the customer does not receive it for any reason. Therefore, it is necessary to warn. Note that our responsibility towards the customer is to give him his tracking number and he must follow up on his shipment himself via the tracking number of the shipping company for his order. The store is not responsible for the customer’s mistakes in specifying his shipping address during the completion of the order. Accordingly, the store will not bear the costs of shipping the product.