Terms and Conditions for Using the Qasr Al-Awani Website

Welcome to the Qasr Al-Awani website. Dear guest, by visiting the website, you agree to the current terms and conditions. If you do not agree, please refrain from using this website. The website reserves the right to change or modify parts of the terms of use and conditions, or add some of them, or remove them at any time. The changes become effective when published on the website without prior notice. Please review the terms of use and conditions regularly to keep up with all updates. Your continued use of the site constitutes your full agreement to all changes made to the terms of use and conditions.

By registering on this website or using the products through the website, you acknowledge and agree to the following:

1. Membership Qualification:

• The site is not available to individuals whose membership has been suspended or withdrawn by Qasr Al-Awani.
• If registered as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity comply with all applicable laws relating to online trading.
• No person or business entity may register as a member on the site more than once.

2. Your Account and Registration Obligations:

The registration process for Qasr Al-Awani store users requires you to:

• Agree to these terms and conditions.
• Provide contact information and specify details.
• Agree to accept responsibility for all activities that occur under your account or password.
• You are responsible for maintaining the confidentiality, restricting access to and use of, your account and password, and accepting responsibility for all activities that occur under the account and password.
• In any case, Qasr Al-Awani will not be responsible for any indirect or consequential loss, reputation loss, or damages of any kind resulting from the disclosure of your username and/or password.
• You agree to indemnify Qasr Al-Awani for any unauthorized or illegal use of your account by you or by anyone who can access the site or services or otherwise using your assigned username and password, whether or not authorized.
• Qasr Al-Awani reserves the right to refuse or cancel registration of any person for this site, remove any person from this site, and prevent any person from using this site because if you provide any information that Qasr Al-Awani, in its discretion, believes to be inaccurate, misleading, or deceptive and to limit or terminate your access to the site or its use at any time without notice.

3. Purchasing Processes

• Order Processing

Qasr Al-Awani, at its discretion, may choose to process or cancel your order under certain circumstances. This may occur, for example, when the product you wish to purchase is out of stock or priced incorrectly, we suspect fraud, or Qasr Al-Awani deems it appropriate under other circumstances. Qasr Al-Awani also reserves the right, in its discretion, to take steps to verify your identity to process your order. Qasr Al-Awani will either not charge you or refund the fees for orders that have not been processed or canceled.

• Return Policy

Qasr Al-Awani accepts returns for certain goods on a case-by-case basis. The return policy of Qasr Al-Awani may change from time to time. For more information, please visit the Returns Policy page.

• Product Description

Qasr Al-Awani strives to provide an accurate description of products on the site. However, Qasr Al-Awani does not guarantee that the descriptions are accurate, complete, reliable, current, or error-free. If the product displayed on the Qasr Al-Awani website is not as described, you have one remedy, which is to return this product, as specified in the return policy.

• Product Pricing

Qasr Al-Awani endeavors to provide accurate information about product pricing and services available on the Qasr Al-Awani website. However, we cannot insure against pricing errors. Qasr Al-Awani reserves the right, in its discretion, to process or cancel any orders placed for a product or service that has been inaccurately posted on the website as a result of a pricing error. If this occurs, Qasr Al-Awani will notify you by email. Additionally, Qasr Al-Awani reserves the right, in its discretion, to correct any errors in full retail price.

All prices shown on the product page do not include value-added tax, and value-added tax will be added upon checkout.

• Product Availability

The Qasr Al-Awani website may contain information about the availability of goods. This information can be used to estimate the likelihood that a product will be shipped immediately after placing your order. Unfortunately, Qasr Al-Awani cannot guarantee that a product from the products listed as available will actually be shipped immediately, as inventory can change significantly from day to day. In rare cases, the product may be available when customers place orders and sold by the time Qasr Al-Awani attempts to process this order. If this happens, Qasr Al-Awani will notify you by email.

• Shipping and Taxes

Shipping and taxes will be calculated based on the country, delivery method, and indicated at checkout.

4. Fees and Services

• All amounts for goods on the website can be paid either fully online or partially online through the payment services available at Qasr Al Awani, credit cards, or other payment methods, which may be made available by Qasr Al Awani on the website from time to time.
• The responsibility of Qasr Al Awani ends at the moment you receive your purchases. In case of trading or returning any purchases, you should contact our customer service.
• Cash-on-delivery service is available only within the Kingdom of Saudi Arabia.

5. Website Usage Terms

• License and Website Access

All content available through this website (including, but not limited to, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code, and software, as well as the selection and arrangement thereof) is the exclusive property owned by Qasr Al Awani, licensors, or content providers, and is protected under copyright, trademark, and other applicable Belgian and foreign laws.

Qasr Al Awani grants you a limited license for personal access and use of this website. Qasr Al Awani or its licensors or content providers retain full and complete ownership of the content available on the website, including all intellectual property rights associated with it, and provide this content to you under a revocable license at any time according to Qasr Al Awani alone.

• Content You Submit Through the Website

Your submission of information through the website is subject to the privacy policy, which can be accessed by clicking on the "Privacy Policy" link in the website footer ("Privacy Policy").

You represent that all information, data, and other materials you provide on this website or through any other means to Qasr Al Awani are true, accurate, up-to-date, and complete. You are responsible for updating and correcting the information you provided on this website as necessary.

You may not use a false email address or other personal information, impersonate any person or entity, or otherwise mislead as to the origin of any content. Some features that may be available on this website may require registration. By registering, you agree to provide true, accurate, up-to-date, and complete information about yourself.

• Disclaimer

Your use of this website is solely at your own risk. The website is provided on an "as is" and "as available" basis. We reserve the right to restrict or terminate your access to the website or any feature or part thereof at any time. Qasr Al Awani disclaims any warranties that access to the website will be uninterrupted or error-free, that the website will be secure, that this website or the server that makes this website available will be free of viruses, or that the information on the website will be accurate, complete, timely, reliable, or otherwise complete. If you download any content from this website, you do so at your own discretion and risk. You alone will be responsible for any damage to your computer system or loss of data resulting from such download. Any advice or information obtained from the website shall not be construed as a warranty of any kind.

6. Electronic Communications

When using the website or sending email messages to Qasr Al Awani, you are electronically connected with Qasr Al Awani. You agree to receive any notices electronically regarding your use of this website. Qasr Al Awani communicates with you by email or by posting notices on this website. You agree that all agreements, notices, disclosures, and other communications provided to you electronically meet any legal requirement that such communications be in writing.

7. Buyer Protection

• If the buyer has purchased a product and has never received it, or has received a product significantly less valuable than described by the seller, the buyer should not accept or accept the package and then notify Qasr Al Awani within 48 hours of receiving (or not receiving) the relevant product, and Qasr Al Awani will investigate the matter.
• Buyers should double-check their purchases before receiving them and ensure that they are in excellent condition and match their order.
• All purchases will be shipped and delivered through reputable shipping companies within 3-7 business days for the Kingdom of Saudi Arabia, and may take longer to ship outside the Kingdom of Saudi Arabia, which varies from country to country. You can track your shipment through the shipping company's website.

8. Entire Agreement

The terms of use and service constitute the entire agreement between you and Qasr Al Awani regarding specific matters in this document, and all previous agreements, messages, proposals, discussions, and other documents related to the matters herein are replaced and merged into the terms of use and service.

9. Privacy Policy

A copy of the Privacy Policy applicable to the collection, use, disclosure, and processing of other personal information by Qasr Al Awani is available on the Privacy Policy page. You agree to any personal information we may obtain about you (either through the website, by email, telephone, or any other means) being collected, stored, and processed in accordance with the terms of the Privacy Policy. Qasr Al Awani may update the Privacy Policy from time to time, at its discretion, and post an updated version of the notice at the website address above.

10. General Information

If any provision in this user agreement is invalid, void, or for any reason unenforceable, such provision shall not affect the validity and enforceability of the remaining provisions in the agreement. This agreement (which may be amended from time to time in accordance with its terms) sets forth the entire understanding and agreement between you and Qasr Al Awani.

No person who is not a party to this user agreement has the right to enforce any terms or conditions in it.

11. Discount Code Policy

If a discount code is expired, this means that the offer has ended and that this code is no longer applicable.